Why should i be nie to you?

The idea of people being individuals in certain places of employment allow them to work a crowd or audience to increase a tip or even just to make the customer happy. But in a place like a coffee shop, were the customer is their to get coffee and leave, it is better for someone to pretend to be happy all the time, and or keep the same face and personality as the employer wants. If a employed wants their employees to be quiet and answer in small sentences then if you want to keep that job your going to have to. If a employee does not respond to a employers wish then the chances of them keeping that job are very slim, mainly because the empolyer probably knows whats best for the buisness over you. Individualistis people usually stand up for themselves against rude customers, employers know this and have to make sure to avoid these people.